I'm LIVE every Thursday on Instagram! 4:pm HST | 6:pm PST | 9PM EST

FREQUENTLY ASKED QUESTIONS

✨ What is Tesseract Gems?

Tesseract Gems is a miniature universe stitched together from antique whispers, rebellious pearls, and creatures with something to say. Every piece is handcrafted by me, using 25+ years of jewelry experience, wrapped in story, mystery, and a wink of mischief.

Think Victorian oddities meets cosmic whimsy, wearable artifacts for the beautifully unusual.

✨ What is your return/exchange policy?

Because each piece is handcrafted and often OOAK, all sales are final.
If something arrives damaged or there is an issue with the craftsmanship, please contact me immediately. I stand behind every creation and will make it right.

✨ What materials do you use?

I use:

  • Gold-filled metals

  • Brass (often antique or revived)

  • Sterling silver

  • Freshwater pearls (including my signature “misfit pearls”)

  • Hand-dyed silk thread

  • Antique or vintage clasps

  • Bright stones, crystals, and oddities that catch my eye

Every material is intentionally chosen — nothing is accidental, and everything has a story.

✨ How should I care for my jewelry?

Treat each piece like it's tiny historical artifact.

  • Store in a dry, safe place

  • Avoid direct contact with water, perfumes, and chemicals

  • Gently polish metal with a soft cloth

  • Silk-strung pieces appreciate a little extra gentleness

Pearls are soft, emotional little things; handle them with kindness.

✨ Are your pieces handmade?

Yes. Every single piece is handcrafted by me at my work bench, from wirework to silk stringing to sculpting ghostly little personalities. Each item is one-of-a-kind because of the pearls I use.

✨ Are your items safe for sensitive skin?

Most pieces use gold-filled or sterling silver components, which are widely tolerated. Brass items vary. If you have concerns, ask and I can guide you.

✨ Are items one-of-a-kind?

Most Tesseract Gems pieces are OOAK, especially my ghosts. Once they’re gone, they rarely return in the same form.

✨ When do new pieces drop?

New releases often happen during Instagram Lives.
I also announce drops on Instagram, via email and in my "New Arrivals" section on my website. Subscribe if you like to be the first in the curiosity shop door.

✨ Do you take custom orders?

Occasionally! It depends on my current workload and whether the request fits the Tesseract Gems universe.
Customs involving:

  • ghosts

  • cats

  • animals

  • pearl creatures

  • Victorian-inspired oddities
    …tend to be accepted more often.

Send me a message with your idea and I’ll see if it’s something I can bring to life.

✨ How long does shipping take?

Shipping is from Hawaii (HST).

Average timing:

  • U.S. Mainland: 3–7 business days

  • Hawaii inter-island: 2–3 days

  • International: varies widely (7–21 days)

You’ll get tracking information once your misfit treasure is on its way.

Do you ship internationally?

No. Not yet, anyway. Stay tuned, lets wait 3 years to see how the taxes and tariffs settle down.

✨ Where can I watch your live sales?

Primarily on Instagram Live.
Sometimes YouTube and TikTok Lives as well

I announce dates through:

  • Instagram stories

  • Website banners

  • Email list

✨ Can I reserve a piece before a live?

To keep things fair during live sales, pre-claims/reservations are not available unless otherwise stated.

✨ Do you restock items?

Ghosts and creatures sometimes return… but never exactly the same.
Each is a singular soul.
Traditional pearl strands may be restocked, but clasps, silk colors, and stone accents are often limited.

See my Gallery section for more info

✨ How do I contact you?

You can reach me through:

  • Instagram DM (@TesseractGems)

  • Website contact form

  • Email (listed on the contact page)

  • WhatsApp through my website

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